Refund policy

We want you to be happy with your purchase from Giggles & Coos.

Nothing in this policy affects your statutory rights under UK consumer law.

Your right to cancel

When you purchase goods online, you generally have the legal right to cancel your order without giving a reason.

You normally have 14 days from the day after you receive your goods to tell us that you wish to cancel.

After notifying us, you normally have a further 14 days to return the goods. 

How to request a return

Please contact us at:

Email: support@gigglescoos.co.uk

Please include:

  • Your name
  • Order number
  • The product you wish to return
  • Reason for return, if applicable
  • Photographs where relevant

We will provide instructions for returning your item.

Condition of returned goods

Customers may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, similar to what would reasonably be permitted in a shop.

If goods have been handled beyond this and their value has been diminished, UK law may allow us to make a deduction from the refund in appropriate circumstances. 

Refunds

Where a valid cancellation applies, we will refund the relevant payment in accordance with applicable UK law.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Where applicable, we will refund the cost of standard delivery. If you selected a more expensive delivery option, we are generally only required to refund the amount of the least expensive standard delivery option offered. 

We may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back, whichever happens first.

Return postage

Unless the item is faulty, damaged, misdescribed or we have otherwise agreed to pay the return cost, the customer may be responsible for the direct cost of returning an unwanted item where the law permits this.

Faulty, damaged or incorrect products

If your item arrives:

  • damaged;
  • faulty;
  • unsafe;
  • incomplete;
  • materially different from its description; or
  • incorrect,

please contact us as soon as possible.

Your statutory rights remain fully protected. We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

We do not use this policy to remove or reduce your legal rights.


❌ ORDER CANCELLATION POLICY

You may contact us to request cancellation of an order.

If your order has not yet entered processing or dispatch, we will make reasonable efforts to cancel it.

However, cancellation before dispatch does not replace your statutory cancellation rights.

For online purchases, consumers generally have a 14-day cancellation period beginning when the goods come into their physical possession, subject to applicable legal exceptions. 

Certain products may be excluded from the statutory cancellation right where an applicable legal exception exists, such as genuinely personalised goods made to the customer’s specifications. 

This does not affect your rights where goods are faulty, unsafe, misdescribed or otherwise fail to comply with the law.