Shipping policy

At Giggles & Coos, we aim to make ordering for your little ones as simple and convenient as possible.

Order processing

Once your order has been placed, payment may take up to 3 working days to clear and complete our payment verification process.

Your order will be processed for dispatch after payment has successfully cleared.

The 3-day payment/processing period is separate from the estimated delivery period.

Delivery times

Our estimated delivery time is:

1–12 days after your order has been processed and dispatched.

Delivery times are estimates only and are not guaranteed. Delivery times can vary depending on the product, supplier, courier, destination, customs procedures and circumstances outside our reasonable control.

This means that the overall period from placing an order may be longer than 12 days because the 3-working-day payment-clearance/processing period occurs before dispatch.

Tracking

Where tracking is available, a tracking number will be provided to you once your order has been dispatched.

Tracking information may take some time to become active after dispatch.

Delivery delays

We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, strikes, customs delays, supplier delays or other unforeseen circumstances.

However, your statutory consumer rights remain unaffected.

If an order does not arrive within the applicable agreed delivery period, please contact us so that we can investigate the matter.

UK consumer law generally requires goods to be delivered without undue delay and, unless another period has been agreed, within 30 days. 

Incorrect delivery information

Customers are responsible for ensuring that the delivery address supplied at checkout is accurate.

If you enter an incorrect address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or dispatch.